Depending our the fare type and regulations of each airline, you may request to cancel or change your current ticket to other travel date or flight title with same ticket class or higher classes (not allowed downing grade to lower classes) and charges (change/refund fee + different fee between two flights - if available) should be applied. Different ticket classes and different flight types (domestic and international) for each airline will have different cancellation fee and change fee as follows.

Note: In cases of force majeure problems such as natural disasters, epidemics/pandemics etc., the below fare rules (refund/reschedule/reroute) may not be applied and must comply with the Airline policies during that period.

Specific conditions for each travel class:
 

Conditions for Reservation Changes	SkyBoss	Deluxe	Eco
Name Change	Permitted with fee Must cancel and rebook a new ticket, with a name change fee and fare difference (if any). Only applicable to unused tickets. Name change applies to the entire itinerary. Only valid for tickets originally purchased as SkyBoss, not for upgrades from other ticket types.	Not permitted	Not permitted
Changes in Flight	Free of charge Charge difference in fare, if any	Free of charge Charge difference in fare, if any	Charge fee of change and difference in fare, if any
Change in Departure Date	Free of charge Charge difference in fare, if any	Free of charge Charge difference in fare, if any	Charge fee of change and difference in fare, if any
Changes in Route/Journey	Free of charge Charge difference in fare, if any	Free of charge Charge difference in fare, if any	Charge fee of change and difference in fare, if any
Upgrade	Not permitted	Free of charge Charge difference in fare, if any	Charge fee of change and difference in fare, if any
Booking Change Conditions	All changes must be completed at least 6 hours before the scheduled departure time.	All changes must be completed at least 6 hours before the scheduled departure time.	All changes must be completed at least 6 hours before the scheduled departure time.
Refund/Cancellation/No Show	Not permitted	Not permitted	Not permitted

Important Notes:

• Any fare difference resulting from ticket changes (if any) will be non-refundable.

• Insurance does not apply to any fare types or flights operated by Thai Vietjet and Vietjet Air.

• Ticketing fee is not refundable in any case.

In the event of flight cancellations due to Thai Vietjet’s operations (VZ flights):

• Passengers may request a refund in the form of a credit shell issued under the passenger’s name. The credit shell is valid for 365 days from the original departure date and can be used to purchase tickets or additional services for the same passenger named on the original booking.

• Passengers whose Thai Vietjet flight has been rescheduled with a time difference of more than 4 hours compared to the original scheduled departure time may request support, provided that notification is made at least 3 hours before the departure of the first flight segment on the ticket.

Specific fare rules may vary and different from the general fare rules and should be provided on request by contact us through 24/7 supporting email: reservations@th.vietair.org.

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